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Frequently Asked Questions

Guaranteed Binding Library

Processing Specifications

Accelerated Reader ®

Shipping & Sales Tax

Sales Representative

Catalog Requests

Correlation Requests

Authors

International Customers

Rights

Guaranteed Binding

Q. Will your library books withstand repeated use?

A. Rosen books are reinforced with library bindings strong enough to stand up to years of repeated use while maintaining their attractive appearance. Every Rosen book is colorful, durable, and unconditionally guaranteed.

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Library Processing Specifications

Q. Do you store library processing specifications on file?

A. Rosen keeps all customer processing specifications on file. You won't need to fill out library processing forms each time you order, - Rosen will do it for you. File your specs online through our XXXXXXX, or call Customer Service toll free at 1-800-XXXXXXX.

Q. What is the charge for library processing?

A. With any order over $XXX, Rosen provides free attached or unattached catalog card or automation kits. For orders under $XXX, there is a flat fee of $XX for unattached catalog or automation kits.

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Accelerated Reader ®

Q. Are your books on Accelerated Reader?

A. The majority of our books have Accelerated Reader quizzes available. Look for the Accelerated Reader logo beside our titles and sets.

Q. What are Pre-Paid Accelerated Reader(r) Purchase Certificates?

A. Pre-Paid Purchases Certificates replace the floppy diskettes that were previously used. To redeem them, simply follow the instructions included on the certificates. When redeeming, you have the option of either having your order delivered electronically (to avoid shipping charges) or by mail on CD-Rom or diskette (shipping charges will be added). Please note a surcharge may also be added to orders shipped on diskette.

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Shipping & Sales Tax

Q. What is your shipping charge?

A. Shipping is FREE on orders of $XXX or more. For orders under $XXX, the shipping cost is XX% of the order total, with a minimum charge of $X.

Q. Do you charge sales tax?
Sales tax will be added to orders where applicable.

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Sales Representative

Q. How can I find my local sales representative?

A. Use our online [Sales Rep Locator] to find a Rosen sales representative in your area, or call toll free at 800-XXX-XXXX.

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Catalog Requests

Q. How can I get a copy of your catalog?

A. For a copy of a Rosen catalog, use our online [Catalog Request form] to submit a request or to download your own copy. You may also request a catalog by calling Customer Service toll free 1-800-XXX-XXXX.

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Correlation Requests

Q. Where can I find information on state and national correlations?

A. Visit our Correlations section and see which Rosen books are aligned to your state's curriculum standards.

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Authors

Q. Where can I find information about your authors?

A. For information on biographical sketches of any Rosen author, contact XXXXXXXXXXXXX.com.

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International Customers

Q. How do I purchase books if I am outside of the United States?

A. To find your local distributor or to place an order, visit our [international sales section] or contact XXXXXXXX.com.

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Rights

Q. Are translation rights available for your titles?

A. For more information on translation rights, visit our [international sales section] or contact XXXXXXX.com.

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